Comments on: Steve Madden Anjelica Shoes – FAIL

By: Mad Mom

Mad Mom — Mon, 15 Jun 2009 16:05:55 +0000

Hi! My best friend is in this boat! She’s going to LOVE your blog! I’m passing it along. Are you on twitter?

By: Ms. 12k

Ms. 12k — Thu, 11 Jun 2009 21:07:32 +0000

Thank you for contacting me Kevin. I have just spoken with a woman at Steve Madden who was kind enough to listen to and address my issues. Hopefully this will help improve the processes in the future.

By: Kevin

Kevin — Thu, 11 Jun 2009 18:52:34 +0000

From their website:
Did you enjoy your shopping experience with us? Would you recommend Steve Madden to a friend, family member or colleague – I would love to get your feedback. Please email me at andrewkoven@stevemadden.com .

Your feedback matters and 100% satisfaction is our goal.

Andrew Koven
Vice President of SteveMadden.com

By: Rocky

Rocky — Thu, 11 Jun 2009 14:41:05 +0000

You can contact Steve Madden Corporate at 800-747-6233. You will definitely be able to get someone on the phone this way. Take Blondini’s advice on what to say and Becky’s advice on checking out the consumerist website is also great as well.

Another option would be to call or take them to the retail store to see if they can help out. There is one in Somerset & Lakeside Mall. If you call corporate, they may give you an authorization to return them to the retail store. It’s worth a shot because that is bad business right there.

By: Becky

Becky — Wed, 10 Jun 2009 15:19:07 +0000

Go to Consumerist and see if they have contact info for executive customer service for Steve Madden. Otherwise, keep escalating! This is totally unacceptable, and you should NOT have to pay for their mistake. Another source for contact info is Executive Bomb (google it) which has contact info for various companies. Good luck!

By: Blondini

Blondini — Wed, 10 Jun 2009 12:49:49 +0000

Oy! I would call back and speak to a manager and tell them what you want. They have the authority to override the policy–it just takes patience so try calling when they first open and be nice. Use the words “misrepresented” and “nonconforming” to get what you want–they’re scared of legal terms! Good luck!
Blondini