Caterer Woes

As I may have mentioned before, our venue has 4 approved caterers and we have to choose one of them. One of them is out on price alone. So we are left with caterers #1, #2, and #3. This post is about caterer #3. And don’t be fooled kiddies, there’s definitely a reason they are numbered in that particular order. Right.

So caterer #3. We’ve heard great things about their food, so I was really excited about them being a good prospect. I called them up and told them we might be interested and asked about the next steps. We were told we could come pick up a carryout plate from their kitchen. The day we were supposed to pick it up, I was busy with a dance performance and it was my fiance’s responsibility. Well, he forgot and I forgot to remind him. When I called the caterer to apologize, I was told there was no way we could get another plate. They were going to give us the plate on the house the first time so we even offered to pay for the plate the second time around. No haps. They basically said, “F you lady, you get no more chances!” The guy even made it sound like we’d ruined it for every couple that came after us. We figured, if they didn’t care enough to give us another plate, they must not want our business. So for a long time, they were out of the picture.

Then, He says, well maybe we shouldn’t disclude them. They’re prices are really good and we haven’t even tasted their food yet. Sigh. Okay, so this time He went through the trouble of calling the caterer and they let him set up the plate pick-up, I guess cause they didn’t realize we’re the same people. We were to pick the plate up today at 5:30 and I was actually pretty excited.

Silly rabbit. We get a call around 3:30 stating that the caterers are out and no one would be there when we came to pick up the plate. At this point, I’m through spinning my wheels with them.

And then there were two.

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Customer service is so important. If these people are so difficult now, imagine trying to have them make 100 plates instead of just one!

Hello, We went Franks for our wedding next year. They are professional. At first we were concerned because they had some staffing issues that would make you think other wise, but they are resolved now. The tasting went great and the coordinator is a very pleasant young lady? If you want you can email me and I will share my contact information with you.

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